Echoing through nearly two millennia to our interactions with artificial intelligence: “If I speak in the tongues of men or of angels, but do not have love, I am only a resounding gong or a clanging cymbal. If I have the gift of prophecy and can fathom all mysteries and all knowledge, and if I have a faith that can move mountains, but do not have love, I am nothing.” Further in the first letter to the Corinthians by Apostle Paul of Tarsus: “For now we see only a reflection as in a mirror; then we shall see face to face. Now I know in part; then I shall know fully, even as I am fully known.”
This is the "Hymn of Love," written around 60 AD. If we replace the word “love” with “empathy” today, we get one of the most crucial principles for the cohesion of our society: "Without empathy, everything is nothing." What does this have to do with artificial intelligence? We need to learn to extend our ability to empathize to the expressions of language assistants! If we don’t understand how and why a generative AI came to a result, we cannot reliably use it. We can only consume it unfiltered.
Already, it is said that verifying AI results is as labor-intensive as conducting one's own research. This leads to an interesting paradox: the smarter AI systems become, the smarter their responsible users must also be. However, studies show that the average IQ of humanity has been steadily declining for 20 years. Simultaneously, behavioral disorders and autism are on the rise. Researchers attribute this to the unintentional absorption of polychlorinated biphenyls. These so-called environmental hormones are processed in countless everyday items and absorbed by our bodies when handling them.
What sounds like an obscure conspiracy theory unfortunately has a serious scientific basis. Additionally, there is another cause with more immediate effects: smartphones and artificial intelligence allow us to lean back on practically any thinking task and “ask the internet.” We don’t need to remember the name of a celebrity if we can google it. We don’t need to struggle with a tricky customer query if we can leave it to a chat bot. We become dumber because we no longer train the "brain muscle" adequately!
This is dangerous if we uncritically spread and adopt any nonsense or hallucination that comes from a language assistant. It is even more dangerous if we thus forget how to listen to differing views and—keyword: empathy—understand them. The lack of political discourse in the USA, Europe, or in Russia and China, where it no longer exists, should be warning enough. We are developing into opinion autists who only stay in their own echo chambers.
About half a century ago, philosopher Karl Popper warned of the emerging “closed society,” whose death anniversary will be marked in a few weeks. His societal model of the “open society” relies on the ability to listen, accept opinions even without an immediate scientific explanation, and seek dialogue with dissenters—abilities that are increasingly lost in our political and economic interactions. Instead, we see mutual disloyal behaviors: mass layoffs for stock prices and job-hopping out of fear of having to "deliver" performance.
Seeking new challenges and aiming for a career as a “lifelong learner” is not wrong. The days of “you learn, you earn, you retire!” are over. Those who choose a life as a specialist stay forever in their niche. However, those who have the courage to collaborate with specialists as generalists can advance themselves and their surroundings. But this only succeeds with a substantial amount of empathy.
Ralph Haupter, President of Microsoft Europe, recently had the honor of delivering the commencement address at the graduation ceremony of the Madrid School of Business, recommending exactly this to the graduates: In light of the rapid technological developments, one must remain a lifelong learner. One should take risks, be ready to make mistakes, and accept failures. Above all, we must regain the ability to listen to others. This applies to both generalists and specialists alike. And it is especially true for those who think differently. And it gains importance in the context of AI-supported language assistants. For without empathy, everything is nothing.